Terms and Conditions

Payment Options

Sales are not final until payment is made. We accept card payments with Visa and Mastercard or via PayPal.

Description Of Items

We take a great deal of time and care to inspect and ensure items are as described, including listing any faults or blemishes. The image forms part of that description. Where you feel that an item is significantly different to the description, please Contact Us as you may be eligible for a refund. 

Item conditions

 

We know that buying preloved items online can be tricky when you can't inspect the item yourself. Every effort is made to ensure we accurately list the items to ensure peace of mind when purchasing. As the majority of our items are pre-loved, conditions will vary and the different conditions will be reflected in the price. 

 

The conditions of items are standardised to make it as easy to understand as possible. 

The following categories are used to describe the condition of our items: 

New, with Tags - item is in original condition with manufacturers tags still attached. 

Good as New - Tags no longer attached but also no visible sign of wear. May have been washed and worn. 

Gently Used - Preloved and very well maintained. No visible stains, marks or defects. 

Fair - Previously worn and has some minor flaws. Please ensure you read the description for further details.

Please note; where there is no indication of Condition - you can rest assured it is in Good as New condition. 

Labelling and coloured markings 

As our items are pre-loved - occasionally they will have the previous owners name on them. We may also have placed a small coloured 'dot' on the sizing label of items. This denotes our sorting and pricing system.

These do not affect the garment in any way.